Skip to content

Cart

Your cart is empty

Shipping policy

Shipping Policy

Papillon Belle Last updated: 17 July 2026

1. Processing Times

  • Made-to-order pieces: Please allow 5 working days from order date to dispatch. Each pendant is individually handcrafted in Cape Town and meticulously set and finished using ethically sourced butterfly wings.
  • Ready-to-ship pieces: Marked as such on the product page, these dispatch within 1–3 business days of order confirmation.

You'll receive a dispatch confirmation email with tracking information (where available) once your order ships.

2. Domestic Shipping (South Africa)

Orders are delivered via courier at a flat rate of R110, regardless of order size. Estimated delivery time within South Africa is 1–3 business days after dispatch, depending on location.

3. International Shipping

We currently ship internationally at a flat rate of R450. Estimated delivery time is 7–14 business days after dispatch, depending on destination and customs processing.

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for details before ordering.

4. Order Tracking

Once your order ships, you'll receive tracking details by email where a tracked courier service is used. If you haven't received tracking information within the expected dispatch window, please contact us at info@papillonbelle.co.za.

5. Lost or Damaged Parcels

If your order arrives damaged, or doesn't arrive within the estimated delivery window, please contact us at info@papillonbelle.co.za with your order number so we can investigate with our courier partner and arrange a resolution.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided at the time of order. Additional shipping charges may apply if a parcel is returned due to an address error and needs to be re-shipped.

7. Contact Us

Papillon Belle Cape Town, South Africa Email: info@papillonbelle.co.za