Privacy policy
Privacy Policy
Audrey Westcott T/A Papillon Belle ("we", "us", "our") Last updated: 13 August 2026
This Privacy Policy describes how papillonbelle.co (the "Site") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
- Cookies are data files placed on your device, often including an anonymous unique identifier.
- Log files track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing and shipping address, payment information (via our payment processors — see below), email address, and phone number. We refer to this as "Order Information."
2. How We Use Your Information
We use Order Information to:
- Fulfil orders placed through the Site (including shipping, processing payment, and providing invoices/order confirmations)
- Communicate with you about your order
- Screen orders for potential risk or fraud
- Provide you with information or advertising relating to our products, when in line with your preferences
We use Device Information to help us screen for potential risk and fraud, and to improve and optimise our Site.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use it as described above. For example:
- Shopify — our e-commerce platform, which powers our online store. Learn more about how Shopify uses your data at shopify.com/legal/privacy.
- Payfast — our payment processor, which securely handles payment card information. Payfast's privacy policy is available at payfast.co.za/legal/privacy.
- Shipping providers (including Bob Go / The Courier Guy, Pargo, and DHL Express) — to fulfil and deliver your order.
- PayPal — where selected as a payment method at checkout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights
If you are a South African resident, the Protection of Personal Information Act (POPIA) gives you the right to access, correct, or request deletion of personal information we hold about you. If you are a resident of the European Economic Area, you have similar rights under the GDPR. To exercise these rights, please contact us using the details below.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Minors
The Site is not intended for individuals under the age of 18.
7. Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Audrey Westcott T/A Papillon Belle Cape Town, South Africa Email: info@papillonbelle.co.za
