Refund policy
Refund Policy
Papillon Belle Last updated: 17 July 2026
Thank you for shopping with Papillon Belle. We want you to love your piece. If something isn't right, here's how we handle returns, exchanges, and refunds.
1. Made-to-Order Pieces
Most Papillon Belle pendants are handcrafted to order using ethically sourced butterfly wings. Because natural wing colouring and pattern vary slightly piece to piece, minor variation from product photos is normal and is not considered a defect.
As these pieces are made specifically for you, made-to-order items are final sale and cannot be returned for change of mind. We're happy to make an exception in the case of a manufacturing defect or damage in transit (see Section 3).
2. Ready-to-Ship Pieces
For pieces marked "Ready to Ship," we accept returns for store credit or exchange within 14 days of delivery, provided the item is:
- Unworn and undamaged
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
To start a return, email info@papillonbelle.co.za with your order number and reason for return. We'll confirm eligibility and provide return instructions. Return shipping costs are the customer's responsibility unless the item is faulty.
3. Faulty or Damaged Items
If your piece arrives damaged, defective, or not as described, please contact us within 7 days of delivery at info@papillonbelle.co.za with your order number and photos of the issue. We will repair, replace, or refund the item at our discretion, in line with the South African Consumer Protection Act.
4. Non-Returnable Items
- Made-to-order pieces (unless faulty — see Section 3)
- Gift cards
- Items showing signs of wear, damage from misuse, or missing original packaging
5. Refunds
Approved refunds are issued to your original payment method via Payfast and may take 5–10 business days to reflect, depending on your bank. Shipping costs are non-refundable except where the return is due to our error or a faulty item.
6. Exchanges
Where stock allows, we're happy to exchange a ready-to-ship item for a different size or style. Contact us to arrange this before sending anything back.
7. Contact Us
Papillon Belle Cape Town, South Africa Email: info@papillonbelle.co.za
